Privacy Policy
Dot Earth Technologies is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
Information We Collect
We may collect personal information that you voluntarily provide to us, such as:
- Contact Information: Name, email address, phone number, and mailing address.
- Purchase Information: Details about products you buy, payment information (though sensitive details like full credit card numbers are typically processed securely by third-party payment gateways).
- Usage Data: Information about how you interact with our website, including pages visited, time spent on site, and browser type.
How We Use Your Information
Your information is used for several purposes, including:
- Processing Transactions: To fulfill your orders and provide you with the products and services you request.
- Customer Service: To respond to your inquiries, provide support, and manage your account.
- Improving Our Services: To understand how our website is used and to make enhancements to your experience.
- Communication: To send you updates, promotional offers, or important notices related to your account or our services (where you have consented to receive such communications).
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
- Legal Requirements: When required by law or to comply with legal processes, or to protect our rights, property, or safety, and that of our users or the public.
Your Choices and Rights
You have the right to access, correct, or delete your personal information. You may also opt out of receiving marketing communications from us at any time.
Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@dotearth.ae or call us at +971 2 665 1126.
Return or Refund Policy
At Dot Earth Technologies, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes a product may not be exactly what you expected, and we are here to help.
Returns
- Eligibility: Most items purchased from Dot Earth Technologies can be returned within 7 days of the delivery date, provided they are in their original, unused condition, with all tags and packaging intact.
- Non-Returnable Items: Certain items, such as personalized products, digital downloads, or items marked as final sale, are not eligible for return unless they are defective or damaged upon arrival.
- Process: To initiate a return, please contact our customer support team at info@dotearth.ae or call us at +971 2 665 1126. Kindly provide your order number and the reason for the return. We will then provide you with instructions on how to proceed.
- Shipping Costs: Customers are responsible for return shipping costs unless the item received was incorrect or defective.
Refunds
- Processing: Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original method of payment.
- Timing: Please allow 5-7 business days for the refund to appear in your account after it has been processed. The exact timing may vary depending on your bank or payment provider.
- Partial Refunds: In cases where an item is returned in a condition that does not meet our return policy (e.g., used, damaged, missing parts), we reserve the right to issue a partial refund.
Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. This ensures faster availability of your preferred product.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately within 48 hours of delivery. Please include photos of the damage or defect to help us resolve the issue quickly. We will arrange for a replacement or a full refund, including any applicable shipping costs.
Contact Us
For any questions or concerns regarding our return and refund policy, please do not hesitate to reach out to our dedicated customer service team. We are here to assist you every step of the way.